I added the email records but they are not working
Start with the exact list on Your customers → Email campaigns → Sending from your own address. The list can differ between sender setups, so do not reduce it to “the two records” from an old instruction.
The prompt
“Check every email-sending record shown for [my domain]. Tell me which are present, missing or wrong and what to change, without sending or approving email.”
Signed in, Get my prompt fills in your site for you. Otherwise press Copy and fill in the [bracketed] parts. First time? Connect your AI to bernard once: Use your own AI (opens in a new tab).
Most new setups show five required records, and may show a sixth recommended protection record. Legacy setups can show two. Every row on your page is already filled with the name and value for your domain.
Give new records time
New DNS records commonly take from a few minutes to a few hours to appear everywhere. Bernard checks them automatically. During that wait, the website and your incoming mail continue normally.
Read each result
- A green tick means that record is correct.
- Not found yet means the name is absent. Check that it was saved in the correct domain, then allow time for it to spread.
- Found X, should be Y means the name exists with a different value. Replace the saved value with the one Bernard shows.
All required rows need to pass before the sender becomes active. A recommended protection row is still worth adding, but its label tells you that it is not one of the required identity checks.
Check the record name your provider saved
Some providers automatically append your domain. If you paste a complete name such as
abc123._domainkey.yourdomain.com, the provider can save
abc123._domainkey.yourdomain.com.yourdomain.com.
When that happens, enter only the part before your domain, such as
abc123._domainkey, and check the provider’s preview of the final name. Also look for
spaces at the start or end of a value and make sure you edited the right domain.
If Bernard stopped checking
A stalled setup shows Retry. Correct or add the records first, then retry the same sender. Nothing has been lost, and the retry neither sends mail nor approves a campaign.
While setup is incomplete, the emails bernard sends for you, such as a course welcome
or a sign-in link, keep going out from hello@bernardmoves.com. Your campaigns and
automatic emails wait for this site’s own address and never use Bernard’s instead.
How does email sending work, and do I need my own address? explains which emails need the address, and
Why can’t I send my email campaign? covers the rest of the campaign checklist.
Questions people ask
- How long should the records take to work?
- Anything from a few minutes to a few hours is common. Bernard keeps checking, then offers Retry if the setup stalls. Record checking sends no mail and does not approve a campaign.
- Why do I have five or six records when an older guide says two?
- New sender setups use three signing records and two bounce-handling records, plus a recommended protection record when your domain lacks one. Some legacy setups still use two. Always follow the exact current list under Your customers, at the top of the Email campaigns tab.
- What does ‘found X, should be Y’ mean?
- A record exists at that name but contains the wrong value. Replace it with the value Bernard shows, then wait for the next check or choose Retry.
- Is my website or inbox at risk while I fix this?
- No. Your site and incoming mail are separate. The emails bernard sends for you, such as a course welcome or a sign-in link, keep going out from hello@bernardmoves.com. Your campaigns and automatic emails wait until the records pass, even if you previously approved a draft; they never use Bernard’s address instead.