A learner lost their way back in
It will happen: someone enrols in January, comes back in March, and the welcome email is three archive folders deep. This is the two-minute fix.
How it works
- Send them to the course page — the same address they enrolled at.
- They open "Get your way back in" and type the email they enrolled with. A fresh copy of their welcome email — personal link included — is sent to that address, if it's enrolled.
- They click it and they're in, everything unlocked, right where they left off (Let learners in without accounts or passwords).
For you, the checklist when someone writes in: confirm they're on your Courses page enrolment list; check which email they enrolled with (it's on the list); and if their term has ended (Charge once, or sell a year of access), say so kindly — the page will already have told them, and re-enrolling takes a minute.
The form is rate-limited and never confirms or denies whether an address is enrolled, so it can't be used to fish for your learner list. The re-send goes only to the enrolled address itself — never to whoever's asking.
The prompt
“A learner says they can't get into my [course name] course — tell me what to check and what to tell them.”
The [bracketed] parts are yours to fill in. First time? Log in to bernard → your site → Edit with AI → copy your access prompt, paste that into your AI first, then ask the above.
Questions people ask
- What should a learner do if they lost their course access email?
- Point them at the course page — under the enrol button there's 'Already enrolled? Get your way back in'. They type the email address they enrolled with, and a fresh link arrives. That's usually the whole fix.
- What if the re-send doesn't arrive?
- Nine times in ten it's the wrong address — people enrol with one email and ask from another. Have them try the address on their payment receipt. The form deliberately answers the same either way, so it can't be used to test which addresses are enrolled.
- Can I see whether someone is actually enrolled?
- Yes — your Courses page lists every enrolment: who, which course, when, and (for term access) until when. That's your source of truth when a learner writes in, and it also shows anything you've approved but not yet published.