Something went wrong and I want to tell someone
Bernard changed the wrong thing. Or he changed it everywhere when you meant one page. Or you spent ten minutes trying to work out where something lives and never found it. Whatever it was, the useful thing to do is say so, and the moment for that is right then, while you’re annoyed and can remember exactly what you asked for.
The prompt
“Something just went wrong while I was editing. [Describe what you asked for and what happened instead.] Tell me whether this is something I can fix myself now, and if it isn’t, report it and give me the reference.”
Signed in, Get my prompt fills in your site for you. Otherwise press Copy and fill in the [bracketed] parts. First time? Connect your AI to bernard once: Use your own AI (opens in a new tab).
So the way to say it sits under the box you type in, on every screen where you talk to bernard. Not buried in a settings page, not behind a support form, and not only once you’ve signed up: it’s there while you’re trying him out on a demo copy too, which is the moment most likely to go quietly wrong for someone.
You pick the thing that fits (it didn’t do what I asked, it changed the wrong thing, I couldn’t work out how, it took far too long, it can’t do something I need, or just an idea), then you say it in your own words. One honest sentence is enough.
What happens next. You get a reference straight away, like NOTE-0042. Bernard checks every note twice a day. He looks at what actually happened in your recent goes on that site, works out why, and fixes many things himself, with no one needing to step in. Some fixes would change something bigger than he may decide alone, and those wait for a person to decide first. Ideas and requests go to the team to decide.
Asking what happened. Ask Bernard in the chat: “What happened to my note?” Give him the reference, or leave it out to see all of yours from the last 90 days. He tells you where each one stands: received, looking into it, being worked on, agreed and being built, waiting for the team to decide, fixed (or done, for an idea), or not something we will change, which always comes with the reason. Most notes also carry a short update the team wrote for you, such as what they found, and he passes it on. If a note says waiting on you, the team needs something from you, such as a screenshot, and he tells you exactly what. Ask about one reference and he tells you its story so far, in order. When a fix is live he can say which update it came in. You don’t have to remember to ask, either: the next time you work with Bernard on that site, he tells you about any note of yours that moved in the last two weeks. No extra email is sent for any of this.
If what you want is an answer right now rather than a fix, ask bernard in the chat instead, and he’ll tell you what he can do or walk you through what went wrong. If you’d rather undo what he did first, see How do I approve or undo changes?.
If it is easier to show than to explain, you can send Bernard a screen recording.
Questions people ask
- What happens after I send it?
- You get a reference like NOTE-0042. Bernard checks every note twice a day and fixes many himself. Some need a person to decide first. Ask Bernard about your reference any time and he tells you where it stands, the latest news from the team, and anything they need from you.
- How do I find out what happened to my note?
- Ask Bernard in the chat: what happened to my note? Give him the reference if you have it, or leave it out and he lists the notes you sent in the last 90 days with where each one stands. When you next work with him on that site he also mentions any note of yours that moved in the last two weeks.
- Where do I find it?
- Under the box where you type to bernard, in the line that says something’s not working, and on the How to tab of the workshop. It’s on that line wherever you’re chatting to him, including while you’re just trying him out on a demo copy before signing up.
- Does it show bernard what I was doing, or do I have to explain everything?
- It attaches a pointer to your recent goes on that site, so whoever reads it can see what actually happened rather than working from one sentence. You can also add a screenshot, which is the quickest way to show something that looks wrong. Say what you were trying to do and what happened instead, and that’s plenty.
- Could reporting something change my site by mistake?
- No. Sending a note only sends your words and any screenshot you chose to attach, it never touches your site, and nothing bernard does reaches your live site without your approval anyway, so a note is safe to send mid-job.
- What if it’s an idea rather than a problem?
- Send it the same way and pick the idea option. Ideas and requests go to the team to decide, and you see the answer when you ask about the reference. Repeated asks for the same missing thing are how the next capability gets chosen.
- Does my assistant’s own report count too?
- If you ask the assistant you work with to report something, it files a note for you and tells you the reference, and that note shows up when you ask what happened to your notes. A note it files about its own difficulty, when you did not raise it, can still be looked up by its exact reference but is not listed for you.
- I sent one from a demo copy. Can I track it?
- No. A note from a demo copy is read by the people who build Bernard like every other, but it is not tied to an account, so there is no reference to ask about. Once you have an account, notes you send get a reference.
- Is praise handled the same way?
- No, praise has its own home: put in a good word from your account, where it can be shared. This route is for when something didn’t work.