Why can’t I send my email campaign?

The readiness checks

Open Your customers → Email campaigns. The page lists the current blockers in the order they need attention, and Review and send on a draft lists them again in the same words, above a send button that stays off until they are cleared. Bernard says the same sentences in the Workshop. Two of them carry extra detail where the page can give it: a pause explains itself, and the quote names your exact numbers.

• This site has no verified sending address yet. Set up the address in Sending from your own address at the top of the same tab, then add every record Bernard gives you. How does email sending work, and do I need my own address? walks through the steps and the records.
• Bernard is finishing your sender setup. Your records have verified and the last step is ours, usually within one working day. A verified address on another site in your account can be used by this site: ask Bernard to set up email campaigns and choose it. Each site keeps its own unsubscribes and sending pause.
• The current Terms have not been accepted. An account owner must accept them. Another member cannot do it on the owner’s behalf.
• Sending is paused. This is a deliberate safety stop, and it now explains itself: the blocker says what is stopped, what Bernard is doing about it and what you can do, and the Sending health card on the same page shows the numbers behind it. Is my email sending healthy? covers what each pause means and how it clears.
• A new site starts with a short daily limit. Why are my first emails limited? explains the warm-up.
• The monthly allowance cannot cover the audience. Bernard blocks the whole campaign before the first message and names both numbers. How many campaign emails can I send? explains the allowance and the options.
• Nobody in this audience can be emailed yet. People join an audience when they confirm a form, buy something or enrol. Who will receive my email campaign? explains why a spreadsheet import does not count.
• The time you chose has already passed. A scheduled send needs a time in the future. Pick another one, or send now.
• Campaign sending is switched off on this server. This is a server-level switch, not a queue. It is on in the live product, so seeing it means something is being held deliberately; ask us rather than working around it. The quote still shows you exactly what would go out, but it cannot be confirmed.

Fix the sender without touching your inbox

Sender setup changes only Bernard’s permission to send as your domain. It does not move your mailbox, change how you receive email or alter your website records. The setup itself is quoted first, tied to the exact domain, and waits for approval. It sends no email.

If the records are present but the page is still waiting, use the Retry action or ask Bernard to check them again. I added the email records but they are not working explains the common provider mistakes.

The two waits, and whose they are

Setting up a sending address has two waits in it, and the page tells you which one you are in. They are not the same thing.

“Bernard is finishing your sender setup. This usually completes within one working day; we will email you when it is done.” This one is ours. Bernard could not finish preparing your sending identity by itself, so one of us is doing that step by hand. This is why you have no records to add yet: the records only exist once that step is done. Nothing you press will speed it up, and we email you at your account address when it is finished.

“Your records are in place. Bernard is checking them with the email provider; this usually takes under an hour.” This one is automatic. You have done your part, the records are published, and the email provider is confirming them. Nobody is involved and no email is sent at this step; the page turns green on its own.

If instead the page offers a Retry, neither wait applies: something went wrong that can simply be tried again.

When every blocker clears

Readiness only opens the door. It does not approve a draft. The campaign still goes through its saved preview, exact recipient count and final send approval described in Send an email campaign to my audience. The wider picture is in How do email campaigns work?.