What emails does bernard send, and who gets them?
Bernard sends two kinds of email, and they're deliberately kept apart: mail to you, about your account and your site - and mail to your customers, on your behalf. Who each one comes from is a matter of honesty, not just plumbing.
Mail to you - always from bernard
Sign-in links, receipts for your bernard subscription, a heads-up that your domain needs attention: these are bernard talking to you, so they come from bernard's own address. They always will - mail from bernard pretending to be from your own business would be strange to receive and misleading to send.
Mail to your customers has two routes
Messages that go to your customers should read as coming from you, because they are. Community keeps the two customer routes on separate tabs:
- Automatic, one-to-one messages include confirmations, welcomes, receipts and reminders triggered by something one person did. Their card shows the address that route currently uses.
- Audience campaigns are one saved message to a lawful group. They require the customer-email identity for that exact site and never fall back to bernard's platform address. Until the identity, Terms, allowance, pauses and rollout are ready, the campaign remains blocked.
Emails to my customers should come from my own address explains the sender records without touching the mailboxes you already use.
Where to see them all
Open your site's Community page. Email campaigns is the deliberately read-only campaign ledger: active and archived reusable templates, saved revisions, draft/held/scheduled/cancelled/sent states, the exact quoted recipient count, blockers, and the exact saved preview. A pre-filled Workshop link is the one place to ask for setup, template or campaign changes.
Automatic emails shows that route's current sender, the message catalogue and the "Things that happen by themselves" controls in one place.
Nothing goes out behind your back: customer messages are triggered by things your customers do (like buying something), marketing-style messages carry a working unsubscribe that bernard honours automatically, and Community is the living catalogue of the lot. If you're weighing up trust more broadly, Is it safe to let an AI edit my site? covers how approvals and undo work across everything bernard does.
The prompt
“Show me the email setup, automatic messages, reusable templates, campaign history and exact saved preview for [my site]. Tell me what is blocked, without sending anything.”
Press Copy, then paste it into your AI and fill in the [bracketed] parts. First time? Connect your AI to bernard first - a one-time setup in bernard → your site → Use your own AI.
Questions people ask
- Does bernard email my customers without me knowing?
- No. Bernard only emails your customers when something they did calls for it - a form they filled in, a purchase they made - or when you press send yourself. The automatic ones each stay off until you switch them on and approve the wording, and Community lists every kind of message with a plain note on exactly when it goes out.
- What address do emails to my customers come from?
- Campaigns use the customer-email address connected to that exact site - like [email protected] - and stay locked until its sender identity and safety checks are ready. They never fall back to bernard's platform address. Automatic one-to-one messages have their own route, shown separately under Automatic emails in Community.
- Why do some emails come from bernard and not from me?
- Mail that is genuinely from bernard to you - sign-in links, your subscription receipts, a note that your domain needs attention - always comes from bernard's own address. It would be odd and misleading dressed up as anyone else. Only messages to your customers carry your name.
- Can my customers unsubscribe?
- Yes - any marketing-style message bernard sends for you carries a working unsubscribe link, and bernard honours it automatically. Receipts and other practical messages don't need one, the same as any shop. You never have to manage an unsubscribe list yourself.