How much room does my site have - and what's using it?
Your site's room is not one number. It is three, kept separately, because the things filling them are nothing like each other: a page of photographs and a two-hour lesson film do not belong in the same measure.
The three pools
Photos and documents - 500 MB, up to 10 MB per photo and 50 MB per document. This is the pool your Library fills (What is the media library - and what can I do with it?).
Page video and audio - 20 GB, up to 1 GB per film and 100 MB per recording. Films and recordings that play on an ordinary page (Upload files and video to my site).
Course video and audio - your lesson films and recordings, kept privately for the people who have paid for them. Bernard counts these and shows you the figure, but there is no ceiling on them today.
What counts, and what does not
Only what you uploaded counts. Bernard makes several things from every film you give him - the still picture shown before play, captions, chapter thumbnails, a web-ready copy that plays smoothly on a phone. Those sit beside your file and are drawn on the bar as a lighter band, labelled as his rather than yours. They are never counted against your space, so a film he has worked on hard does not quietly cost you double.
Files you sent him in chat do not count either. Those are a waiting room and clear themselves after 7 days (Where do the files I send Bernard go - and how do I clear them out?).
The same file uploaded twice counts once: Bernard recognises the bytes and reuses the copy already filed.
Where the figure comes from
Every site starts on the standard figures above. A site can be given a figure of its own - because a photographer's site is not a coach's, and one customer genuinely needs more room than another. If yours has one, that is the number your bars are drawn against, and the number Bernard quotes you.
Changing it is a matter of asking: say you need more room and your site can be given a figure of its own. It takes about a minute to take effect once it is set, and there is nothing for you to install or approve.
When something will not fit
The one thing worth doing first is finding out what is actually big. Ask Bernard which files take the most room and what points at each of them: he can tell you which are used on a page or in a lesson and which are used nowhere at all. Letting go of a file no page uses costs you nothing, and it is a change like any other - he shows you what he plans to remove and nothing happens until you say yes (Is my site carrying dead weight?).
The prompt
“How much room is left on [site name], and which files are taking the most of it?”
Press Copy, then paste it into your AI and fill in the [bracketed] parts. First time? Connect your AI to bernard first - a one-time setup in bernard → your site → Use your own AI.
Questions people ask
- Where do I see how much room I have left?
- Open your Library page and choose Your files. Each site shows three bars - photos and documents, page video and audio, course video and audio - with what you have used against what that site holds. You can ask your assistant the same question in chat and get the same figures back.
- Do the covers and captions Bernard makes count against me?
- No. When you upload a film, Bernard makes a few things from it - the still picture the player shows before anyone presses play, captions, a web-ready copy. Those are shown on the bar as a lighter band and are never counted against your space. Only what you uploaded counts.
- Photos and video have separate space?
- Yes, and that is deliberate: one 1 GB film would swallow a whole site's photo space in a single upload. Photos and documents share 500 MB; page video and audio have 20 GB of their own; course video and audio are counted and shown but are not capped today.
- Bernard says a file will not fit. What now?
- Ask him which files are the biggest and what is using them - he can list them and tell you which are on no page at all, and those are the safe ones to let go of. If you have genuinely outgrown the space, ask for more room: your site can be given a figure of its own, and it takes about a minute to take effect. Nothing on your site changes until you approve it.
- Does the same photo uploaded twice count twice?
- No. Bernard recognises the same file arriving again and reuses the copy he already has, so a re-upload after a shaky connection costs you nothing.